Returns & Refunds Policy
Last updated: 16 August 2026
At LittleSoak, we want customers to be satisfied with their purchases. This policy explains how cancellations, returns and refunds are handled. Nothing in this policy affects your statutory rights.
1. Cancelling an Online Order
For most goods purchased online, consumers have the right to cancel their order within 14 days after receiving the goods, without having to give a reason.
If your order contains multiple items delivered separately, the cancellation period generally runs from the day after you receive the last applicable item.
To exercise your right to cancel, please contact us clearly stating that you wish to cancel your order.
Email: info@littlesoak.online
Phone: 07572355283
Please include your order number where possible.
2. Returning Cancelled Orders
After telling us that you wish to cancel, you should return the applicable goods within 14 days.
Products should be returned with reasonable care and, where possible, with their original packaging.
Please contact us before returning an item so that we can provide the appropriate return instructions.
3. Return Postage
For a standard change-of-mind cancellation, the customer may be responsible for the direct cost of returning the goods where permitted by law and where this was communicated before purchase.
If an item is faulty, damaged, incorrect or not as described, please contact us before arranging a return. Where legally required, we will cover reasonable return costs or provide an appropriate return method.
4. Refunds for Cancelled Orders
Where you validly exercise your cancellation right, we will refund payments due to you in accordance with applicable consumer law.
This generally includes the price paid for the returned goods and the cost of our least expensive standard delivery option where the law requires the original delivery charge to be refunded.
We may withhold the refund until we have received the goods back or you provide evidence that you have returned them, where permitted by law.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
5. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, not as described or different from what you ordered, contact us as soon as reasonably possible.
Please provide:
- Your order number
- Details of the problem
- Photographs where appropriate
Your rights regarding faulty or misdescribed goods are separate from the 14-day change-of-mind cancellation right and are protected by UK consumer law.
6. Exceptions
Certain products may be exempt from the usual change-of-mind cancellation rights under UK law. This can include, depending on the circumstances, certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Any statutory exception will only be applied where legally applicable.
7. Reduced Value of Returned Goods
You may inspect goods as you reasonably would in a shop. If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by law.
8. How to Request a Return
Contact:
Email: info@littlesoak.online
Phone: 07572355283
Please provide your order number and reason for contacting us. We will provide the relevant return instructions.
Do not send a return without first checking the return instructions provided by us.
9. Your Statutory Rights
Nothing in this Returns & Refunds Policy excludes or restricts your statutory rights under applicable UK consumer law.
10. Company Information
LITTLE SOAK LTD
Company Registration Number: 17238959
Registered Office: 266 Park Street, Luton, LU1 3HD
Registered in: England and Wales
Email: info@littlesoak.online
Phone: 07572355283
UK government guidance confirms the general 14-day cancellation period, another 14 days to return goods after cancellation, and refund requirements for distance sales.